Announcements

eClaims Enhancements

CRMC eClaims Enhancements November 2018

CRMC is committed to maintaining a quality and technically savvy claims processing system. Therefore, we have made significant enhancements to our system. You will notice these changes the next time you log into eClaims. We have enhanced our log in process and therefore, if you don’t remember your password you will need to reset it. Your firm’s user administrator(s) has the capability to do this for you or you can reach out to our help line either via telephone or via the user inquiry board. The following changes have been incorporated:

  • All SSN’s within eClaims have been masked so that only the last 4 digits appear on each screen and reports available through our system.
  • A law firm identifier has been added to many pages within the application. This allows your firm to associate a claimant with your firm’s internal identifier. You may search for a claimant using that identifier once you have added it to our system. This can be accomplished via CRMC’s web services tool. If you firm is not a web services user, you may provide a list to us in excel format and we will add the identifiers for you. Please email that information to inquiry@claimsres.com. Web services has been updated to allow for this search using the FindClaim method.
  • The log in/log out feature has been enhanced. Be certain to log out of your session when you are not working in eClaims to maintain security of your connection.
  • Claim representative information is now located on the claim page.
  • We have added a new action link on the most frequently used pages. This new link is labeled with an “F” and will take you directly to the claim documents tab. This will save you time when trying to review/upload document information.
  • The message board has been revamped with more improvements to come.
  • Message board notices may now be received in a report format via email. Each user administrator at the firm will have access to a new page within eClaims. It is located on the Admin tab under notifications. There are two different types of notifications that you can enable email for: Message Board Notifications and Time Sensitive Notifications. The user administrator determines the frequency of these notices and the day of the week they are to be sent. For each law firm user you want to receive notifications this provides the flexibility to determine which type of notices they receive. Time sensitive notices are notices of expirations that are occurring over the next 30 days. You will also see an eClaims Notification section where you can configure which users receive emails associated with important notices posted to our website. This enhancement allows all selected users to receive notifications not just the user administrator(s) with the firm.
  • The eClaims user manual has been updated to reflect and describe each of the changes listed above.

Future enhancements
Stay tuned for additional enhancements. We have added a new tab to our announcements section for eClaims enhancements.

Manville: MAP

The Manville Trust has reached its Maximum Annual Payment (MAP) amount for 2018.  Therefore, any claim with a status of “Awaiting Offer Funding” will not receive payment until 2019.  Claims at this status will be carried over to 2019 and placed at the head of the FIFO payment queue. Please refer to the 2002 TDP Section H.8 for further details.

Manville: POC

The Manville Trust has posted an updated Proof of Claim form which includes a check box asserting the filers intention to file a PACOR claim.  This ability is also now part of the eClaims system.  For those filers filing PACOR claims this is a critical component in tolling the Statute of Limitations for PACOR claims.  Please review the instructions for completing the Proof of Claim form for additional information.

SimpleBatch:  The MV template for filing claims has been updated to include a column to indicate an intention to file a Pacor claim along with the MV claim. Please see here for more information.

Web Services:  Manville Web Services has been updated to include an option to indicate an intention to file a Pacor claim along with a MV claim. Please see here for more information.

Manville: MAP

Per Manville’s TDP, the Trust’s distribution to all claimants for the first nine months of a year shall not exceed 85% of the Maximum Annual Payment (MAP) determined for that year.  Manville has reached this limit for 2018.  Therefore, any claim with a status of “Awaiting Offer Funding” will not receive payment until October of 2018.  Claims at this status will be carried over to the fourth quarter of 2018 and placed at the head of the FIFO payment queue.  Please refer to the 2002 TDP Section H.8 for further details.

All: CRMC System Enhancement – Recategorization Option Clarification

CRMC has re-defined the prior Recategoriztion Option on the Offer status page for all Trust clients. You will now have two options: 1) Recategorization – POC needs to be amended and 2) Recategorization – Ready for CRMC Review. This was previously a two step process where you were required to log your recategorization request and then move the claim forward for processing on the claim page once any claim amendments were complete.

NARCO: IR Claim Form Asbestos-Related Litigation History Documentation Requirements

The NARCO Asbestos Trust writes to remind you of the documentation requirements contained in Part 4 of the IR Claim Form. If you answer “Yes”, to the question “Has an asbestos-related lawsuit or claim ever been filed on behalf of the injured party?”, you must complete Part 4 of the IR Claim Form. In addition, for every asbestos-legal action filed on behalf of the injured party, the claimant and the claimant’s law firm must attach to the Claim Form:

  1. the file-stamped copy of the complaint, as amended,
  2. any standard disclosures or interrogatories and the answers thereto required by the applicable jurisdiction, and
  3. any affidavits or deposition testimony submitted by or on behalf of the injured

To the extent that affidavits or depositions from a person other than the injured party include information that bears on an injured party’s exposure to a NARCO asbestos-containing product (whether or not the affidavits or depositions mentioned NARCO) and were submitted on behalf of the injured party to a court, an insurance company, or an asbestos defendant in the tort system in an effort to support an asbestos claim, those affidavits and depositions must also be submitted. Such affidavits and depositions must be submitted regardless of whether they tend to support the claim of exposure to a NARCO asbestos-containing product. Affidavits and depositions that do not relate to the time period of the injured party’s exposure to a NARCO asbestos-containing product do not have to be submitted to the NARCO Trust, unless the affidavit or deposition: (1) names the injured party; and (2) contradicts the evidence of the injured party’s exposure to a NARCO asbestos-containing product. Affidavits that were submitted to other asbestos trusts only do not have to be submitted to the NARCO Trust.

The above documentation requirements are mandatory. Please see the Part 4, Subpart A: Litigation History section of the Instructions for Completing the NARCO Asbestos Trust Proof of Claim Form for Unliquidated Claims to be Processed under Individual Review for more detail regarding the documentation requirements.

NARCO: Claims Processing Policy Modifications

The NARCO Asbestos Trust (the “Trust”) previously adopted Directives Related to Exposure, as revised.  Additional revisions to those Directives have recently been adopted by the Trust.  Please consult the NARCO Trust Directives Related to Exposure – As of February 2018 (the “Directives”), for the current Directives as of this date.

Certain claims – withdrawn claims or deferred claims – will not be reviewed by the Trust pursuant to the revised Directives unless and until a filer takes certain further action. Please see below for information on how to request review of your withdrawn claim or deferred claim.  Contact Narcoinquiry@claimsres.com with any questions.

I.             Withdrawn Claims

If you want your currently withdrawn claim reviewed under the revised Directives, you must refile your withdrawn claim.

Steps to refile a withdrawn claim:

  1. Locate the claimant by entering the Claimant ID or name into the search box.
  2. Click the link under the ClaimantID.
  3. Go to the bottom of the page and select the Evaluation and NAR claim type from the drop-downs.
  4. Click Add New Claim.
  5. Complete the claim information on the screen and Save.
  6. Click the To CRMC for Processing option.
  7. Upload or copy the required documents to the claim shown on the documents tab.

II.            Deferred Claims

If you want your deferred claim reviewed under the revised Directives, you must un-defer the claim and request a re-evaluation within eClaims.

How to remove a claim from deferral:

Steps to remove a single claim from deferred status —

  1. From the claims tab in eClaims select the Deferral tab, then UnDefer Claim.
  2. If you want to undefer one claim, select the radio button next to Enter Claim ID and enter the claim ID in the space provided.
  3. Select NAR for the Trust.
  4. Click UnDefer Claim.
  5. The claim will be reset to the status prior to its deferral.
  6. To place the claim into the review queue, type the claim id in the search box.
  7. Click the O link under “Action/View” to go to the offer status page.
  8. On the Offer Screen, select the RCT-Recategorization radio button (if available) and click submit. Then go to the Claim page and select “To CRMC for Processing” at the bottom of the page to complete the request for re-review of the claim.
  9. If RCT-Recategorization is not an option on the Offer Screen, go to the Claim page and select “To CRMC for Processing” at the bottom of the page to complete the request for re-review of the claim.

Steps to remove a list of claims from a deferred status —

  1. From the claims tab in eClaims select the Deferral tab, then UnDefer Claim.
  2. Select the radio button next to Enter Filename.
  3. Click Choose File.
  4. Select a text file from your computer (A single claimid on each line.)
  5. Select NAR for the Trust.
  6. Click UnDefer Claim.
  7. The claim will be reset to the status prior to its deferral.
  8. To place each claim into the review queue, follow steps 6-9 above listed under the single claim instructions.