All: Announcement – CRMC

CRMC will be implementing 2 Factor Authentication shortly. This adds an additional layer of security to all user accounts and thereby additional protections for each user of eClaims. This new feature, requires authentication beyond your username and password. The first time you log- in after implementation, the system will step you through the authentication process. Should you have questions/issues please email

All: CRMC System Enhancement – Recategorization Option Clarification

CRMC has re-defined the prior Recategoriztion Option on the Offer status page for all Trust clients. You will now have two options:

1) Recategorization – POC needs to be amended or

2) Recategorization – Ready for CRMC Review.

This was previously a two step process where you were required to log your recategorization request and then move the claim forward for processing on the claim page once any claim amendments were complete.

CRMC: Bill Tomlinson Retirement

Effective January 1, 2017 Bill Tomlinson has retired from CRMC after 29 years of dedicated service.  His position is being filled by Genc Zaja.  We wish Bill all the best in the years to come.

All: Moving!

Effective October 1, 2015 our new address will be:
3120 Fairview Park Dr.
Suite 200
Falls Church VA 22042
We are also eliminating our PO Box. We have a new fax number 703-205-5620. All of our telephone numbers will remain the same.