NARCO: Claims Processing Policy Modifications

The NARCO Asbestos Trust (the “Trust”) previously adopted Directives Related to Exposure, as revised.  Additional revisions to those Directives have recently been adopted by the Trust.  Please consult the NARCO Trust Directives Related to Exposure – As of February 2018 (the “Directives”), for the current Directives as of this date.

Certain claims – withdrawn claims or deferred claims – will not be reviewed by the Trust pursuant to the revised Directives unless and until a filer takes certain further action. Please see below for information on how to request review of your withdrawn claim or deferred claim.  Contact Narcoinquiry@claimsres.com with any questions.

I.             Withdrawn Claims

If you want your currently withdrawn claim reviewed under the revised Directives, you must refile your withdrawn claim.

Steps to refile a withdrawn claim:

  1. Locate the claimant by entering the Claimant ID or name into the search box.
  2. Click the link under the ClaimantID.
  3. Go to the bottom of the page and select the Evaluation and NAR claim type from the drop-downs.
  4. Click Add New Claim.
  5. Complete the claim information on the screen and Save.
  6. Click the To CRMC for Processing option.
  7. Upload or copy the required documents to the claim shown on the documents tab.

II.            Deferred Claims

If you want your deferred claim reviewed under the revised Directives, you must un-defer the claim and request a re-evaluation within eClaims.

How to remove a claim from deferral:

Steps to remove a single claim from deferred status —

  1. From the claims tab in eClaims select the Deferral tab, then UnDefer Claim.
  2. If you want to undefer one claim, select the radio button next to Enter Claim ID and enter the claim ID in the space provided.
  3. Select NAR for the Trust.
  4. Click UnDefer Claim.
  5. The claim will be reset to the status prior to its deferral.
  6. To place the claim into the review queue, type the claim id in the search box.
  7. Click the O link under “Action/View” to go to the offer status page.
  8. On the Offer Screen, select the RCT-Recategorization radio button (if available) and click submit. Then go to the Claim page and select “To CRMC for Processing” at the bottom of the page to complete the request for re-review of the claim.
  9. If RCT-Recategorization is not an option on the Offer Screen, go to the Claim page and select “To CRMC for Processing” at the bottom of the page to complete the request for re-review of the claim.

Steps to remove a list of claims from a deferred status —

  1. From the claims tab in eClaims select the Deferral tab, then UnDefer Claim.
  2. Select the radio button next to Enter Filename.
  3. Click Choose File.
  4. Select a text file from your computer (A single claimid on each line.)
  5. Select NAR for the Trust.
  6. Click UnDefer Claim.
  7. The claim will be reset to the status prior to its deferral.
  8. To place each claim into the review queue, follow steps 6-9 above listed under the single claim instructions.